We hope that you will be entirely satisfied with your new product, but if not you can return it to us. Provided that we receive it in pristine condition (ie to sell as new) within 10 days from your receiving it, we shall issue a refund to the credit or debit card used for the original purchase to the value of the product less a £5 re-stocking cost, or we can credit the full value against another product. From 11 to 30 days we would credit 75% of the purchase value less re-stocking cost as above. Return carriage is the customer’s responsibility, both in terms of cost and condition.
Items not received in good condition may not be accepted, or a reduced value will be offered.

Where a signature is required for your goods on delivery, please note any damage to packaging by your signature, otherwise, and for valuable items, keep or photograph the damaged packaging.
Goods suffering transit damage or discovered to be faulty on delivery must be reported to us by post or Email within ten (calendar) days of receipt. Instructions will be forwarded on how to return the faulty item, and it will be replaced. Moreover, we shall refund the postage costs incurred relative to our return instructions (any higher postage charges incurred by use of other return procedures will not be refunded).